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Customer relationship: creating commitment
These online training modules will provide you with everything you need to learn and master the concepts discussed (see the content description on the left of this page). These e-learning courses include interactive lessons in the form of video sequences or written content, a series of practical exercises or quizzes with the different concepts covered in the first part to verify your knowledge. A summary summarizes the essential elements of the training.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
Editor: CEGOS
Language: ArabicChineseDutchEnglishFrenchGermanItalianJapenesePortugueseSpanish
Training Type: Interactive
39.00$
At the conclusion of this module, you will possess the skills to garner customer commitment to your solutions by capturing their attention, substantiating proposals with well-structured arguments, and guiding the decision-making process.
Key learnings include:
- Leveraging customer needs to reinforce your arguments.
- Emphasizing customer benefits for enhanced satisfaction.
- Utilizing service-oriented language.
- Establishing customer loyalty, even in challenging situations.
This module is designed for individuals working in direct customer-facing roles.
| Access to Training | |
|---|---|
| Device Compatibility | Desktop/Laptop Computer, Tablet, Smartphone |
| Approximate Duration | |
| Editor | CEGOS |
| Language | Arabic, Chinese, Dutch, English, French, German, Italian, Japenese, Portuguese, Spanish |
| Training Type | Interactive |
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