At the conclusion of this module, you will possess the skills to cultivate customer loyalty in every interaction, master effective cross-selling techniques, and adeptly address potential complaints.
Key learnings include:
- Establishing loyalty through customer satisfaction.
- Strategizing to become your customer’s preferred supplier.
- Effectively managing customer dissatisfaction.
- Implementing cross-selling through advisory approaches.
This module is designed for individuals working in direct customer-facing roles.