At the conclusion of this module, you will possess the skills to garner customer commitment to your solutions by capturing their attention, substantiating proposals with well-structured arguments, and guiding the decision-making process.
Key learnings include:
- Leveraging customer needs to reinforce your arguments.
- Emphasizing customer benefits for enhanced satisfaction.
- Utilizing service-oriented language.
- Establishing customer loyalty, even in challenging situations.
This module is designed for individuals working in direct customer-facing roles.