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Showing 1–12 of 28 results
Assertiveness : know your profile – 1
Assertiveness : know your profile – 2
Assertiveness : toolkit – 1
Assertiveness : toolkit – 2
Controlling your emotions
Customer relationship: building trust
Customer relationship: creating commitment
Customer relationship: practicing active listening
Developing an interpersonal communication strategy
Developing loyalty through customer relationships
Effective decision-making – 2
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