At the conclusion of this module, you will possess the skills to make a successful first contact with your customer, extract necessary information by asking the right questions, and foster a productive dialogue.
Key learnings include:
- Encouraging customers to share information during initial contact.
- Employing effective questioning techniques.
- Overcoming obstacles to mutual understanding.
- Utilizing techniques for empathic listening.
This module is designed for individuals working in direct customer-facing roles.