At the conclusion of this module, you will acquire the skills to establish trustworthiness with customers by implementing best practices. You’ll learn how to enhance your company’s image, foster close communication with customers, and effectively manage sensitive situations.
Key learnings include:
- Identifying the challenges of customer contact.
- Achieving success in face-to-face interactions.
- Establishing close communication with the customer.
- Restoring balance in sensitive situations.
This module is designed for individuals working in direct customer-facing roles.