Identifying and summarizing customer expectations

Do you find it hard to discover what your customer really wants? There are a number of effective techniques that you can use to define the customer’s challenge, assess their needs and identify their motivations. This module will teach you when and how to apply these techniques.

Note: This training does not work with Firefox, Edge and Safari browsers.

Access to Training: 12 Months
Language: English
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Editor: DÉMOS
Approximate Duration: 50 min
Training Type: Interactive


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