Developing loyalty through customer relationships
These online training modules will provide you with everything you need to learn and master the concepts discussed (see the content description on the left of this page). These e-learning courses include interactive lessons in the form of video sequences or written content, a series of practical exercises or quizzes with the different concepts covered in the first part to verify your knowledge. A summary summarizes the essential elements of the training.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
Editor: CEGOS
Language: ArabicChineseDutchEnglishFrenchGermanItalianJapenesePortugueseSpanish
Training Type: Interactive
39.00$
At the conclusion of this module, you will possess the skills to cultivate customer loyalty in every interaction, master effective cross-selling techniques, and adeptly address potential complaints.
Key learnings include:
- Establishing loyalty through customer satisfaction.
- Strategizing to become your customer’s preferred supplier.
- Effectively managing customer dissatisfaction.
- Implementing cross-selling through advisory approaches.
This module is designed for individuals working in direct customer-facing roles.
| Access to Training | |
|---|---|
| Device Compatibility | Desktop/Laptop Computer, Tablet, Smartphone |
| Approximate Duration | |
| Editor | CEGOS |
| Language | Arabic, Chinese, Dutch, English, French, German, Italian, Japenese, Portuguese, Spanish |
| Training Type | Interactive |
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