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Customer relationship: practicing active listening
These online training modules will provide you with everything you need to learn and master the concepts discussed (see the content description on the left of this page). These e-learning courses include interactive lessons in the form of video sequences or written content, a series of practical exercises or quizzes with the different concepts covered in the first part to verify your knowledge. A summary summarizes the essential elements of the training.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
Editor: CEGOS
Language: ArabicChineseDutchEnglishFrenchGermanItalianJapanesePortugueseSpanish
Training Type: Interactive
39.00$
At the conclusion of this module, you will possess the skills to make a successful first contact with your customer, extract necessary information by asking the right questions, and foster a productive dialogue.
Key learnings include:
- Encouraging customers to share information during initial contact.
- Employing effective questioning techniques.
- Overcoming obstacles to mutual understanding.
- Utilizing techniques for empathic listening.
This module is designed for individuals working in direct customer-facing roles.
| Access to Training | |
|---|---|
| Device Compatibility | Desktop/Laptop Computer, Tablet, Smartphone |
| Approximate Duration | |
| Editor | CEGOS |
| Language | Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish |
| Training Type | Interactive |
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