By the end of this module, you will be able to secure customer agreement to your solutions by capturing the customer’s attention, supporting your proposals with well-structured arguments and guiding the decision-making process.
Customer relationship: creating commitment
Thanks to this module, you’ll know how :
- Using the customer’s needs to support your argument.
- Focusing on customer benefits to deliver satisfaction.
- Using service-oriented language.
- Securing customer loyalty, even in a deadlock.
For anyone who works in direct contact with customers.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
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