Customer relationship: building trust
These online training modules will provide you with everything you need to learn and master the concepts discussed (see the content description on the left of this page). These e-learning courses include interactive lessons in the form of video sequences or written content, a series of practical exercises or quizzes with the different concepts covered in the first part to verify your knowledge. A summary summarizes the essential elements of the training.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
Editor: CEGOS
Language: ArabicChineseDutchEnglishFrenchGermanItalianJapanesePortugueseSpanish
Training Type: Interactive
39.00$
At the conclusion of this module, you will acquire the skills to establish trustworthiness with customers by implementing best practices. You’ll learn how to enhance your company’s image, foster close communication with customers, and effectively manage sensitive situations.
Key learnings include:
- Identifying the challenges of customer contact.
- Achieving success in face-to-face interactions.
- Establishing close communication with the customer.
- Restoring balance in sensitive situations.
This module is designed for individuals working in direct customer-facing roles.
| Access to Training | |
|---|---|
| Device Compatibility | Desktop/Laptop Computer, Tablet, Smartphone |
| Approximate Duration | |
| Editor | CEGOS |
| Language | Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish |
| Training Type | Interactive |
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