By the end of this module, you will be able to implement good practices in order to be seen as trustworthy by the customer.
You will know how to boost your company’s image, establish close communication with your customer and identify how to manage sensitive situations.
Customer relationship: building trust
Thanks to this module, you’ll be able to :
- Identifying the challenges of customer contact.
- Being successful in the face-to-face meeting.
- Establishing close communication with the customer.
- Restoring the balance in sensitive situations.
For anyone who works in direct contact with customers.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
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