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The challenges of customer relations
These online training modules will provide you with everything you need to learn and master the concepts discussed (see the content description on the left of this page). These e-learning courses include interactive lessons in the form of video sequences or written content, a series of practical exercises or quizzes with the different concepts covered in the first part to verify your knowledge. A summary summarizes the essential elements of the training.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
Language: ArabicChineseDutchEnglishFrenchGermanItalianPortugueseSpanish
Editor: CEGOS
Training Type: Interactive
39.00$
In this module, you will gain the ability to identify and address both operational and relational expectations of your customers, leading to enhanced satisfaction. You’ll learn to integrate the emotional dimension into your customer interactions, ultimately securing stronger customer loyalty.
Key outcomes of this module include:
- Defining criteria for assessing customer satisfaction.
- Understanding the distinction between meeting expectations and fostering customer loyalty.
- Identifying pivotal moments of truth in customer relationships.
- Mastering key emotions for building customer loyalty.
- Achieving success in managing the emotional aspect of customer relations.
This module is tailored for individuals working in direct customer-facing roles.
| Access to Training | |
|---|---|
| Device Compatibility | Desktop/Laptop Computer, Tablet, Smartphone |
| Approximate Duration | |
| Language | Arabic, Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish |
| Editor | CEGOS |
| Training Type | Interactive |
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