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Express negative emotions, use real positive emotions and nourish the positive customer emotions in the concluding step.
Desktop/Laptop Computer, Tablet, Smartphone
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Obtaining the support of your interlocutors
Making your new management position successful – 1
MEETING MANIA – Module 5: Following-Up
Guiding team and individual actions
CHRONOS – Module 2 : In action
Welcome well-formulated or awkward criticism
CHRONOS – Module 1 : Self-awareness
Managing change: strategic alliances – 2
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