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Express negative emotions, use real positive emotions and nourish the positive customer emotions in the concluding step.
Desktop/Laptop Computer, Tablet, Smartphone
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MEETING MANIA – Module 3: Mastering the Content of Your Meeting
Conducting the negotiation process – Level 3
Conducting the negotiation process – Level 1
MEETING MANIA – Module 5: Following-Up
CHRONOS – Module 1 : Self-awareness
Guiding team and individual actions
Managing change: strategic alliances – 2
The emotional skills of the manager
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