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Express negative emotions, use real positive emotions and nourish the positive customer emotions in the concluding step.
Desktop/Laptop Computer, Tablet, Smartphone
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Conducting the negotiation process – Level 1
MEETING MANIA – Module 5: Following-Up
MEETING MANIA – Module 2: Negotiating the Rules of Participation
Guiding team and individual actions
Welcome well-formulated or awkward criticism
MEETING MANIA – Module 3: Mastering the Content of Your Meeting
Managing change: strategic alliances – 2
Public Speaking: Managing the Q&A
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