Discover the significance of emotions and learn effective strategies to skillfully manage negative customer emotions, ultimately reinforcing trust. Elevate your business acumen by harnessing the power of emotions.
Using emotions to build trust – 2
These online training modules will provide you with everything you need to learn and master the concepts discussed (see the content description on the left of this page). These e-learning courses include interactive lessons in the form of video sequences or written content, a series of practical exercises or quizzes with the different concepts covered in the first part to verify your knowledge. A summary summarizes the essential elements of the training.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
Training Type: Interactive