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Become aware of the importance of emotions in the trade relationship and manage negative customer emotions to reinforce the trust.
Desktop/Laptop Computer, Tablet, Smartphone
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CHRONOS – Module 2 : In action
Making your new management position successful – 1
Public Speaking: Managing the Q&A
Managing change: strategic alliances – 1
Facilitate effective meetings
MEETING MANIA – Module 2: Negotiating the Rules of Participation
Giving positive and constructive feedback
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