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Become aware of the importance of emotions in the trade relationship and manage negative customer emotions to reinforce the trust.
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Making your new management position successful – 1
MEETING MANIA – Module 2: Negotiating the Rules of Participation
Guiding team and individual actions
Welcome well-formulated or awkward criticism
Being persuasive in management situations – 1
CHRONOS – Module 1 : Self-awareness
MEETING MANIA – Module 5: Following-Up
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