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Become aware of the importance of emotions in the trade relationship and manage negative customer emotions to reinforce the trust.
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Conducting the negotiation process – Level 1
CHRONOS – Module 2 : In action
Welcome well-formulated or awkward criticism
Guiding team and individual actions
Becoming a Coaching Manager – 2
Effective decision-making – 2
Facilitate effective meetings
Being persuasive in management situations – 1
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