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Become aware of the importance of emotions in the trade relationship and manage negative customer emotions to reinforce the trust.
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Guiding team and individual actions
CHRONOS – Module 2 : In action
Obtaining the support of your interlocutors
Welcome well-formulated or awkward criticism
Giving positive and constructive feedback
MEETING MANIA – Module 5: Following-Up
The emotional skills of the manager
CHRONOS – Module 1 : Self-awareness
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