Deal with your interlocutor’s objections whilst maintaining the relationship, even when you have little room to maneuver.
Managing objections – Level 3
Thanks to this module, you’ll :
- Learn about the DRAC method – Dig deeper, Rephrase, Argue /Adjust, Control/Concretize
- Imagine an example of dealing with an objection
- Practice dealing with objections while preserving the relationship with the different characters that you will meet, even if there is little room for maneuver.
For anyone having to manage objections.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 7 minutes