By the end of this module, you will understand the emotional dimension of the manager’s role and will be able to deal with your coworkers’ emotions. You will be able to handle individual emotions in the heat of the moment and identify the right support provision based on the nature of the emotional reaction.
Gérer les émotions au sein de son équipe – 1
You will learn :
- Identifying the signs of emotion in your coworkers.
- Practicing empathic listening.
For : All managers
- After completing the following module: The emotional skills of the manager
- To complete this program, you will need to work through part B.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min