Information is the cornerstone of our ability to meet and exceed our customers’ expectations. At Edu-Performance Canada Inc., we are committed to maintaining the security, confidentiality and accuracy of the personal information we collect in order to provide the best possible service to our customers. The trust our customers place in us is our most valuable asset, which is why we have put in place a privacy policy that leaves nothing to chance when it comes to handling personal information.

Our privacy policy meets the guidelines and principles underlying the Personal Information Protection and Electronic Documents Act, as well as our own commitment to making customers feel comfortable about providing us with their personal information.

What is the purpose of this policy?

Our Privacy Policy sets out how Edu-Performance Canada Inc. uses your personal information when you visit our website or use our services. It also covers our handling of the personal information provided to us by our business partners and the personal information we transmit to them. The term “personal information” refers to any information that, by its nature, can identify you. Examples include your name, age, identification numbers, income and ethnic origin.

Consent

If you continue to use our Web site or services or if you submit your personal information to Edu-Performance Canada Inc, you will be deemed to have given your consent for the purposes set out below, for which Edu-Performance Canada Inc collects and shares your personal information.

What type of information do we collect?

You are solely responsible for deciding whether or not to provide us with your personal information. In general, you can visit our Web site or communicate with us without having to provide your personal information. However, in some cases, it will be necessary for us to collect your personal information.

Information sharing and communication

Edu-Performance Canada Inc. may only share your personal information with other organizations with your consent. We may disclose your personal information without your consent if we are required to do so by law, but in such cases we will only provide the information that is required.

Collection of non-personal information: IP addresses and cookies

Browsing as an anonymous user: You can visit our website without identifying yourself or providing any information about yourself, including your e-mail address. Where applicable, our Web server may retain the IP address and domain name you used to access our Web site; the type and version of Web browser and operating system you use; the number, duration and frequency of your visits to our Web site; and the Web site you previously visited and the one you subsequently visited. 

This anonymous information cannot be traced back to a user. Edu-Performance Canada Inc. uses it to determine the number of visits to its Web site, the duration of these visits, the number of pages viewed, visitors’ preferences and other statistics concerning visitors to its Web site. In this way, we can profile the users of our Web site and our most popular services. We may use this data to monitor the performance of our Web site for systems administration purposes, to make our Web site more user-friendly and easier to use, to improve our services and to track visitor activity in general (e.g., the number of visitors to our Web site).

Security

Edu-Performance Canada Inc. has adopted organizational, physical and technological measures to protect against the loss, misuse or alteration of personal information in its possession.

We regularly review our safety practices.

How to reach us

If you have any questions about our privacy policy, please contact the firm’s Privacy Officer at security@eduperformance.com.

The following document presents the policies relating to www.eduperformance.com, its eduenligne.com store and its training platform managed by Edu-Performance Canada. These both can be updated occasionally; please check them periodically. By using the products and services of Edu-Performance Canada, you agree, without restriction and without reservation, to be bound by this Policy. Below you will find the following information:

1. Personal information
2. Security
3. Inadequate use of the site
4. Copyright
5. Warranty
6. Limitation of liability

Under certain circumstances, when registering for a training campus demo or purchasing products, Edu-Performance Canada requires that you provide your name, address, e-mail address and other information. For example, Edu-Performance Canada may ask you to provide certain pertinent information when you make a purchase or a transaction through www.eduperformance.com/en or when you become a user of one of their Tactic! LMS platforms. In addition, if you communicate with Edu-Performance Canada, it is possible that the exchange is kept on file.

As an individual user, the following information is collected:

• First and last name
• Email Address
• Province of your home for tax billing purposes

The use that you make of the platform can also be collected with regards to the follow-up of the training, the profile of both the competence level and the transactions carried out (costs and hours).

The www.eduperformance.com site offers its registered users the opportunity to view the identification information from their user profile. Currently, to view information about you, you must go to the campus accessible from www.eduperformance.com/en. To modify or correct the information contained therein, please contact the Site Administrator. The information collected by Edu-Performance Canada is for internal use only. This information can help in processing your order, answering your questions, and eventually contacting you. Edu-Performance Canada would like to inform you that its partners have no access to confidential and personal information about you and that it does not market its user lists. If data is collected and / or processed by any other company than Edu-Performance Canada or Edu-Performance Europe, you will be notified. You may also refuse to receive information about updates and new products and services offered by www.eduperformance.com/en.

You can indicate your refusal during the initial data collection by following the instructions on the form. In addition, any material sent by email includes simple instructions at the bottom on how to not receive such messages.

In some jurisdictions, applicable laws may allow you to request a copy of your personal information that we hold. You may also be permitted to ask us for a copy of your personal information that you have provided to us in a structured, commonly used, machine readable format and/or to have us send this personal information to another service provider.

In general, we will retain your personal information as long as necessary to provide you with Edu-Performance Canada’s products and services or while your account is active. If you no longer want us to use your personal information to provide you with Edu-Performance Canada’s products and services, you may ask us to close your account and delete your personal information. If you are closing your account or requesting the deletion of your personal information, please note the following:

• Edu-Performance Canada may retain and use your personal information to the extent necessary to comply with its legal obligations. For example, Edu-Performance Canada may retain some of your personal information for tax, legal and audit purposes.
• Edu-Performance Canada may retain certain information necessary for its legitimate business interests, such as the detection and prevention of fraud and the enhancement of user security, and to defend itself in the context of claims. For example, if Edu-Performance Canada deletes a user’s account for security or fraud reasons, Edu-Performance Canada may retain certain information about that account to prevent that user from opening a new Edu-Performance Canada account in the future.
• Information you have shared with others (such as ad comments and forum postings) may continue to be public on www.eduperformance.com, even after your account is closed. Some copies of your information (such as log data) may remain in our database, but are separated from personal identifiers.
• Because we maintain www.eduperformance.com to protect it from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a period of time.

In some jurisdictions, applicable laws may give you the right to limit how we use your personal information, particularly in cases where:

1. You dispute the accuracy of your personal information;
2. The treatment is illegal and you oppose the deletion of your personal information;
3. We no longer require your personal information for processing, but you require information for the establishment, exercise or defense of legal claims; or
4. You have made an objection to the treatment under the paragraph below and pending analysis as to whether the legitimate interests of Edu-Performance Canada take precedence over yours.

In some jurisdictions, the applicable law may allow you to require that Edu-Performance Canada not use your personal information for certain specific purposes (such as profiling and marketing) if such processing is based on a legitimate interest. Should you require it, Edu-Performance Canada will no longer process your personal information for these purposes unless we can demonstrate serious and legitimate reasons for such treatment or that such processing is necessary for the establishment, exercise or defence of legal claims.

The security measures that we have put in place for www.eduperformance.com/en protect you against the loss of user data that you have entrusted to us, against their use for non-legitimate purposes and against any modification. Their access is protected at all times. Only authorized employees who need to know the information about you for the purposes described in this policy have access to the information you have agreed to share with us. Edu-Performance Canada has strict guidelines for employees who have access to databases where users’ personal information is stored or servers that host their services. Edu-Performance makes every effort to prevent the loss, modification or use for non-legitimate purposes of the data. Any other information such as your credit card number collected as part of a transaction, is encoded before being transmitted. Edu-Performance Canada cannot be held responsible for the illegal use of information about you beyond its reasonable control.

You are therefore responsible for the security of your identification number and your password. Please take the necessary precautions to store and use them. Edu-Performance Canada asks you not to reveal your password to anyone. When you leave your workstation, you should always log out of your browser to prevent others from having access to your personal information.

Edu-Performance Canada regularly controls the use of its site. Your username and password are non-transferable. You must immediately notify the Administrator of the site www.eduperformance.com/en if your username and password are used by someone else. Edu-Performance Canada reserves the right to delete a student file or to prevent access in the case of overuse. Unauthorized or fraudulent use of the campus is a criminal offence.

All rights for software developed by Edu-Performance Canada are reserved and protected by copyright laws and international regulations.

Any reproduction and distribution of this software, in part or in whole is prohibited by law and may give rise to legal remedies. If you go against these rules, you are guilty of forgery and you expose yourself to the criminal penalties provided. In addition, any use that is not in accordance with the license agreement provided by Edu-Performance Canada may be subject to legal action.

The software whose training is subject to and the brand names mentioned are themselves protected by the copyright laws of their respective owners.

For a period of 90 days from the date of invoice, we will replace any defective media free of charge if you return it to your distributor in its original packaging, with proof of purchase. The warranty does not cover any damage proving that the media has not been used under normal conditions of use.

Even if your warranty has expired, Edu-Performance Canada’s technical service will always commit to providing you with advice on the installation and use of its software. To access our online support service, you can send us your questions at any time to the following address: support@eduperformance.com.

Edu-Performance Canada disclaims all liability for damages of any kind that may be caused by the installation, use or de-installation of its software. This limitation of liability also applies to our distributors, insofar as our software is marketed in a way that does not alter the initial use we allow for the operation of our products.