Deal with your interlocutor’s objections with flexibly by adapting your solutions.
Managing objections – Level 2
In this module, you’ll :
- Learn about the DRAC method – Dig deeper, Rephrase, Argue/Adjust, Control/Concretize
- Imagine an example of dealing with an objection
- Practice dealing with objections while preserving the relationship with the different characters that you will meet. In this module, you will need to adapt your solution to take into account the needs of your interlocutor.
For anyone having to manage objections.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 7 minutes