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Managing objections – Level 2
These online training modules will provide you with everything you need to learn and master the concepts discussed (see the content description on the left of this page). These e-learning courses include interactive lessons in the form of video sequences or written content, a series of practical exercises or quizzes with the different concepts covered in the first part to verify your knowledge. A summary summarizes the essential elements of the training.
To follow this course, it is advisable to have taken “Managing objections – level 1”. To complete this program, it is also advisable to take the course named “Managing objections – level 3”.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 7 minutes
Editor: CEGOS
Language: ChineseFrenchGermanItalianJapanesePortugueseSpanish
Training Type: Interactive
39.00$
In this module, you will :
- Learn about the DRAC method – Dig deeper, Rephrase, Argue/Adjust, Control/Concretize
- Imagine an example of dealing with an objection
- Practice dealing with objections while preserving the relationship with the different characters that you will meet. In this module, you will need to adapt your solution to take into account the needs of your interlocutor.
For anyone having to manage objections.
| Access to Training | |
|---|---|
| Device Compatibility | Desktop/Laptop Computer, Tablet, Smartphone |
| Approximate Duration | |
| Editor | CEGOS |
| Language | Chinese, French, German, Italian, Japanese, Portuguese, Spanish |
| Training Type | Interactive |
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