By the end of this module, you will have learned a set of tools and methods to avoid trick questions in meetings. You will know how to:
- Use active listening tools
- Identify different question types
- Use varied rephrasing techniques.
- You will have acquired a reliable rephrasing method for use in meetings and in response to trick questions, allowing you to tame your emotions and develop fast reflexes.
For : Anyone who is required to speak in public. This module is particularly suitable to operations managers.