The challenges of customer relations

In this module, you’ll be able to :

  • Defining customer satisfaction assessment criteria.
  • Understanding the difference between meeting expectations and creating customer loyalty.
  • Identifying the moments of truth in the customer relationship.
  • Mastering the key emotions in developing customer loyalty.
  • Achieving success in the emotional aspect of customer relations.

For anyone who works in direct contact with customers.

Access to Training: 12 Months
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
Editor: CEGOS
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