By the end of this module, you will be able to produce a factual description of a problem and identify its root cause.
Problem-solving: Tools and Methods
What is a problem?
Presentation of the “ACE” problem resolution method How to identify a major problem by the difficulties encountered (Pareto, decision matrix).
Drawing up a factual breakdown of the problem (WWWWHHW method)
Correctly identifying and selecting the causes that you need to address (fishbone diagram, root cause analysis).
For anyone who wants to find a long-term resolution to a problem, individually or in a group.
No prerequisites. To complete this program, you will need to work through part B.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
Training Type: Interactif