Customer relationship: practicing active listening

Thanks to this module, you’ll know how :

  • Encouraging customers to talk when making contact.
  • Asking the right questions.
  • Managing obstacles to mutual understanding.
  • Using the right techniques to achieve empathic listening.

For anyone who works in direct contact with customers.

Access to Training: 12 Months
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
Editor: CEGOS
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