By the end of this module, you will be able to establish successful first contact with your customer and glean the information you need by asking the right questions.
Customer relationship: practicing active listening
Thanks to this module, you’ll know how :
- Encouraging customers to talk when making contact.
- Asking the right questions.
- Managing obstacles to mutual understanding.
- Using the right techniques to achieve empathic listening.
For anyone who works in direct contact with customers.
Device Compatibility: Desktop/Laptop Computer, Tablet, Smartphone
Approximate Duration: 15 min
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